On-Site PC Repair in Cluses

In the Arve valley (Cluses, Sallanches, Bonneville, Scionzier, Marignier) count 20 to 45 minutes after your call. In more distant communes (Chamonix, Saint-Gervais, Megève, Annemasse, Samoëns), 35 to 55 minutes. The exact arrival time is given during the call.

Yes, I am available 7 days a week from 9 am to 10 pm, including Saturday, Sunday and public holidays. No surcharge for evenings or weekends — the rate stays the one shown on the Pricing page.

One to two hours for a standard PC repair. Two to three hours for a full Windows reinstall with data restore. For longer cases (data recovery, heavy virus cleanup), we plan two visits if needed.

Ideally yes at the start (to open the door, validate the quote and explain the problem). If the work is long, you can carry on with your day at home — I don't need constant supervision and I work quietly.

1. Call and short description of the issue. 2) Arrival at your place, free diagnosis (15-20 min). 3) Flat rate announced, validation. 4) Repair done in front of you with explanations. 5) Tests, invoice, payment.

Not much: your key passwords (Windows session, email, WiFi), the charger if it's a laptop, and access to your Internet box. If you can't find a password, don't worry — we recover or reset it together during the visit.

Often, yes. I organise my rounds by area: if you call in the morning for the Arve valley, chances are I can come that same afternoon. For the resorts and the Abondance valley it's usually within 24 to 48 hours.

Yes — for simple software issues (blocked email, updates, settings) I can connect remotely with your consent, through a secure tool you can watch on screen the whole time. It costs less than a home visit — and if it's not enough, I come over.

For the Arve valley, the day before is plenty — and same-day is often possible. For a specific slot (evening, Sunday) or a distant resort, book 2-3 days ahead. Online booking shows slots from 9am to 10pm in 30-minute steps.

Not only can you — I encourage it! I explain what I'm doing as I go, without jargon. You end up with a repaired computer and, usually, two or three habits to keep the problem from coming back.

Five to ten minutes usually. Describe the symptoms, what you've already tried, the machine's age — and I'll tell you honestly whether it needs a visit, just a free tip, or whether the machine isn't worth further investment.

It's rare, but it happens — some diagnostics need long tests (disk, memory, power supply). In that case I can take the machine with your consent, test it at my workshop and bring it back. You only pay if it's fixed.

The base flat rate is € 60 for an on-site repair up to 1 hour (diagnosis included). Beyond that, we switch to the hourly rate of € 80/h. Every flat rate (Windows, virus, WiFi, etc.) is announced before the work starts.

At the end, by cash, PayPal or French bank transfer. A detailed invoice is handed to you on site or emailed afterwards. No credit cards taken on site to keep fees down.

For the Arve valley, travel is included in the base flat rate. For more remote communes (Magland, Veyrier, Samoëns, etc.) a travel surcharge is announced on the phone before the visit.

Yes, always. After a free on-site diagnosis (15 to 20 minutes), I announce a flat rate or an hourly estimate. You validate before I start any paid work.

Bank card (mobile terminal), cash, transfer, and secure online payment for bookings. For businesses I can invoice with 30-day terms if needed.

Always — sent by email right after the visit. Useful for businesses, insurance claims (water damage, lightning…) and simply to keep track of what was done.

Yes, 100%. Phone diagnosis and the quote are free and without obligation. If the price doesn't suit you, you hang up and nothing happened — no hidden fees, ever.

No. The rate is the same from Monday 9am to Sunday 10pm, holidays included. That's deliberate: breakdowns don't wait for Monday morning, and your bill shouldn't depend on it.

That's my problem, not yours: a flat rate is a flat rate. If I quoted €80 for a virus removal and it takes me an hour longer than planned, the price doesn't move. Only a different problem discovered along the way would get a new quote — which you're free to decline.

My flat rates are already tight, but I'm human: for an isolated elderly person or a broke student whose PC is essential for classes, we always find an arrangement. Best is simply to mention it on the phone.

All major PC brands: Dell, HP, Lenovo, Asus, Acer, MSI, Microsoft Surface, Razer, Huawei, plus custom-built PCs. On the Mac side: iMac, MacBook Air and Pro, Mac mini and Mac Studio, Intel or Apple Silicon.

Yes in most cases: drive that still boots but slows down, lost partition, deleted file, invisible SSD. Free diagnosis before any quote. For mechanical failures (clicking drive), I refer you to a clean-room lab.

If your PC meets the requirements (TPM 2.0, UEFI, compatible CPU), yes. Otherwise, I suggest either staying on Windows 10 (extended support) or considering a hardware upgrade (SSD + RAM) that often makes the old PC perfectly usable.

Yes, I regularly serve small businesses (medical offices, lawyers, accountants, agencies, shops). Same rates as for home users. Compliant invoice (VAT not applicable, French micro-entrepreneur regime). On request, a flat-rate maintenance contract for scheduled visits.

Almost always. Three actions fix 80% of cases: deep cleanup (startup apps, temporary files, browser), switch to SSD if still on a spinning drive, RAM upgrade. Free diagnosis to assess the best route.

No — deliberately. Since I sell nothing, I have no interest in pushing you to buy: my advice is neutral. If a replacement is needed, I help you choose the right model at the right price (often €300-500 is plenty), then set it up and transfer your data.

One of my most requested jobs: unboxing, setting up Windows without the bloatware, full transfer of your documents, photos, bookmarks and emails from the old PC, printer and WiFi setup. You go from old to new without losing a thing.

Tablets: yes on the software side (freezes, accounts, updates, photo transfers). I don't replace broken phone screens — that's a different trade with different tools. I'm happy, though, to sync your phone with your PC, email and cloud.

Yes: hookup, WiFi connection, installing Netflix/YouTube apps, Chromecast, screen sharing from PC or phone. In holiday rentals it's actually one of the most frequent owner requests.

Yes — that's the lessons & coaching service: one-on-one sessions at your home, at your pace, on YOUR devices. Email, photos, video calls with the grandkids, online paperwork, spotting scams… We work on what actually serves you, jargon-free and judgement-free.

Yes. For tradespeople, shops and SMEs in the valley I offer one-off visits or regular upkeep: verified backups, updates, antivirus, priority remote support. An IT setup that runs means revenue that doesn't stop.

Yes, and it matters: simple formatting isn't enough — data stays recoverable. I use secure erasure following best practices, making your files genuinely unrecoverable. You can sell or donate the machine with peace of mind.

Turn it off immediately and don't switch it back on (especially after water). Then call me: depending on the damage, the disk and your data can often be saved even if the machine is gone. The more you keep turning it on 'to check', the lower the odds.

Yes: sensible parental controls, separate accounts, screen-time limits, content filtering and above all a real conversation about risks (scams, strangers, personal data). The goal isn't surveillance but protection — and one visit sorts it.

If, after a full on-site diagnosis, I cannot solve the problem, you only pay the travel flat rate (announced on the phone). You leave with a clear opinion on what to do next — part to swap, lab work needed, machine to replace — and a partner to contact if relevant.

I always work at your place, in front of you: your PC never leaves home and your data is never copied to any external medium without your consent. Before any risky operation (reinstall, format) I offer a quick backup onto a disk you can see.

Yes: if the same issue comes back within 14 days, I return for free to fix it. The warranty obviously does not cover a new unrelated problem or a hardware part that fails after the visit.

Yes, I carry professional liability insurance covering my work at your home. In ten years I've never had to use it — but it's there, and it's something you should demand from anyone working in your home.

Your choice: I leave them with you (an old disk can become an external backup, for instance), or I take them for certified recycling. Disks containing data are securely wiped before leaving your home — no data ever wanders off.

Call me, I come back. If it's genuinely the same fault and linked to my work, the return visit is free — that's my guarantee. If it's a different issue (it happens: a dying disk has nothing to do with last week's virus removal), we start from an honest new diagnosis.

Technically, any repairer has access to the disk's contents — that's unavoidable. That's exactly why I work in front of you, at your home, and never open a folder without a technical reason and without telling you. Your files don't interest me; your working machine does.

The whole Arve valley with no surcharge. Neighbouring communes covered with a possible travel surcharge: Chamonix, Saint-Gervais, Megève, Annemasse, Samoëns, Passy, Saint-Jeoire, La Roche-sur-Foron, Bonneville, Scionzier, Marignier, Magland.

I stay focused on the Arve valley (Haute-Savoie). For urgent cases close to the border (Annemasse, Ferney-Voltaire, Saint-Genis-Pouilly), a visit is possible on quote, but French invoicing is no longer guaranteed.

Yes: Les Gets, Morzine, Avoriaz, Châtel, Flaine, Les Carroz, Praz-de-Lys, Chamonix, Megève… I work year-round, with a travel fee announced upfront based on distance. In season I group visits by resort — say you're flexible and you'll pay less.

Yes — I live here, my car is properly equipped and I know the mountain roads by heart. After a heavy snowfall I may shift a few hours to let the snowploughs pass, but a visit cancelled because of snow has almost never happened.

Yes, by appointment. If your machine is portable and you're passing through Cluses anyway, dropping it off saves you the travel fee. I let you know as soon as it's ready — often within 24-48 h.

Very often! Remote owners: I can coordinate with your concierge or tenants, send you photos and a report, and invoice remotely. WiFi, Smart TV, the property's PC — everything can be sorted without you driving up.

Thonon and the Chablais: yes, with a travel fee. Annecy and the French Genevois: case by case, mostly for grouped visits or businesses. Geneva itself: no, I stay on the French side — but many cross-border workers call me for their French home, gladly.